The ISO 20000 standard is centered on integrating and executing synchronized service management processes. Its primary goal is to ensure continual control, enhance efficiency, and foster avenues for ongoing enhancement. This entails harmonizing the personnel...

The ISO 20000 standard is centered on integrating and executing synchronized service management processes. Its primary goal is to ensure continual control, enhance efficiency, and foster avenues for ongoing enhancement. This entails harmonizing the personnel and protocols across various sectors of your organization, including the service desk, service support, service delivery, and operations teams. Formerly recognized as BS 15000, the ISO 20000 IT Service Management standard adheres to the process approach outlined by the IT Infrastructure Library (ITIL)® by the United Kingdom's Office of Government Commerce (OGC).