In this competitive world, most organisations would outsource its non-core activities to third party service providers. However, all organisations would also agree that the non-delivery of third party service providers would impact the organisation one...

In this competitive world, most organisations would outsource its non-core activities to third party service providers. However, all organisations would also agree that the non-delivery of third party service providers would impact the organisation one way or the other. They demand a service expectation. In turn, the same story goes with organisation serving consumers where they would equally demand a service expectation from the organisation. All services need to be operated, expectations need to be managed, controls need to be implemented, monitoring needs to be performed, and issues need to be resolved. Service organisations need to be able to demonstrate its ability in managing the operations within expectations. ISO/IEC 20000-1:2018 - Certified Lead Auditor is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensur